Shipping policy

Shipping within Australia

Wild Explorers currently ships within Australia only.

FREE standard shipping Australia-wide is included with all Wild Explorers adventures and Explorer Passes.

Dispatch dates

Wild Explorers orders are dispatched twice each month — on the 15th and the last day of the month.

Orders close at 5pm the day before each dispatch date. Orders placed after the cutoff will be included in the next scheduled dispatch.

If a scheduled dispatch date falls on a weekend or public holiday, orders will be lodged with Australia Post on the next available business day.

Delivery

Wild Explorers adventures are sent via Australia Post Large Letter.

Large Letter delivery does not include tracking. Delivery times are estimates and may vary depending on your location and Australia Post delays.

3-Month & 6-Month Explorer Passes

Explorer Passes are delivered one adventure at a time each month — you will not receive all 3 or 6 adventures at once.

Your first adventure will be included in the next available dispatch, with the remaining editions sent monthly for the duration of your Explorer Pass.

Standard shipping for every adventure included in your Explorer Pass is FREE Australia-wide.

Delivery addresses

Please check your shipping address carefully when placing your order.

Address changes must be requested at least 48 hours before your scheduled dispatch date. We cannot guarantee changes requested after this time can be made.

If an incorrect address was provided and your adventure has already been dispatched, replacement and additional postage costs may be the customer’s responsibility.

Lost or delayed adventures

Please allow the expected Australia Post delivery timeframe plus reasonable additional time for unexpected postal delays.

If your adventure still hasn’t arrived after a reasonable delivery period, please contact us at birds.oaf.playproject@gmail.com with your order number.

Where an adventure is considered lost in transit, we will arrange a replacement rather than a refund where appropriate, subject to your rights under the Australian Consumer Law.

Damaged mail

Wild Explorers adventures are sent inside a protective outer mailing bag. The outer bag may occasionally receive minor marks, small holes or tears during transit. Where the Wild Explorers contents inside remain undamaged, minor damage to the outer protective packaging alone is not considered product damage.

If the contents of your adventure arrive damaged, please contact us with your order number and a photo of the damage so we can make it right.

International shipping

Wild Explorers is currently available within Australia only. We hope to bring Wild Explorers adventures to families overseas in the future.